Once you login to your account, your Dashboard provides details of all Previously Fulfilled Orders, Cancelled & Pending Orders.

As a B2B platform, different products have different order modification & cancellation policy. In general most orders can be modified or cancelled (except daily provisions & perishables) till two hours of the order being placed. See order cancellation policy for each product category before placing your order.

Once an order has been shipped, you will get a shipment confirmation email. The email will include the name of the logistic service provider company along with the consignment number which can then be tracked on the website of the logistic provider in most of the cases.

As a B2B platform, we are committed to ensuring Purchase Protection for customers by offering genuine products, secure payments and easy grievance redressal for items purchased through Horeca1. However, please note that Horeca1 is a retailer/wholeseller platform ONLY, and claims no responsibilities for Manufacturer’s warranties, post-sale services, etc which are exclusively the domain of the Manufacturer / Company Authorised Seller.

For any issues related to purchases on HCX Global, Customers can contact our Customer Service via email - sales@horeca1.com or call 7710920002. Our Customer Service Representatives will escalate the matter to respective parties to get the issue resolved at the earliest.